Vets Now Avaliações 25.025

O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Amazing. The staff at Vets Now Newport were incredible when my rabbit, Wes, who went into Gut Statis following a routine castration. They were friendly, knowledgeable & so professional. All staff ha... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Referral was very efficient.We were at the out of hours surgery within 15 mins of the initial call.Waiting was minimal considering there were a number of pets ahead of us.the vet was very good at calm... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Our 6 yr old Labrador, Chapati received emergency care at Tilehurst on Sat 25 April 26 from 7:20am to about 9pm for a sudden & severe blood related condition. Self transferred to Eastcotts, Sw... Ver mais

Avaliado com 5 de um total de 5 estrelas

We were very happy with both the receptionist and the vet who were both ready to help with our dog when we arrived. Clear instructions on how to find the practice and what was required from ourse... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço Veterinário de Emergência
  2. Veterinário

Sobre Vets Now

Escrito pela empresa

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Informações de contato


4,2

Muito Bom

O TrustScore é 4 de um total de 5

25 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Was told by a different vet my cat…

Was told by a different vet my cat wouldn't make it till Monday and was best to pts however vet now saved my boy and gave him a clean bill of health and I couldn't be more grateful they went above and beyond to make sure he gets the correct medication for his condition to improve the quality of life he has.

6 de abril de 2026
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Resposta da Vets Now

Hi Tai, thank you so much for sharing your experience. It means a lot to us. I hope your cat is feeling much better now

Avaliado com 5 de um total de 5 estrelas

Fabulous staff and support

The staff really put me at ease after my 11 month old puppy cut his leg open at the beach. They went above and beyond with their care and support.

4 de abril de 2026
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Resposta da Vets Now

Hello Trudy, we’re delighted to hear your feedback—thank you for taking the time. I hope you puppy is now feeling a little better

Avaliado com 1 de um total de 5 estrelas

Extortionate price

We came as I had stood on our puppy’s paw and we were worried. We were in the surgery 7 minutes and there was nothing wrong with her we were charged £302 plus the vet was laughing saying ohhh is this your first baby making out we were over the top

31 de março de 2026
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Resposta da Vets Now

Hi Deborah, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address, postcode and highlighting your concerns.

Avaliado com 5 de um total de 5 estrelas

Aysha and her team were exemplary in…

Aysha and her team were exemplary in treating Harry the Cat in his apparent moment of peril.
His potentially serious symptoms were resolved.
What A Service
BRILLIANT
THANK YOU
BRIAN AND ROBIN

5 de abril de 2026
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Resposta da Vets Now

Hi Robin. We appreciate you sharing your experience. We're so glad that our team, could help Harry during a difficult time and resolve his symptoms.

Avaliado com 5 de um total de 5 estrelas

Amazing

After having a bad experience elsewhere we chose to admit our very poorly cat to Yorkshire vets and vets now happened to be taking over mayo’s care over the bank holiday. I have absolutely nothing bad to say, every single team member was amazing. They firstly stabilised our cat but explained everything in detail and answered all of our questions, we had daily updates and they were always happy to chat / calm our nerves. They were gentle and loving with mayo, we could see that mayo felt comfortable and was well looked after despite his circumstances. They allowed us to be in charge of mayos care and make choices based on what they and we felt comfortable with. They were very open and honest about costs and how to potentially reduce cost via going down other routes. We could not be happier with the care mayo has received / is receiving.

6 de abril de 2026
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Resposta da Vets Now

Hi Chloe. We're so glad to hear that your experience with our team was positive, especially after a difficult experience elsewhere. It's wonderful to know that we were able to help Mayo and provide clear communication and compassionate care. We appreciate your kind words and are happy you felt Mayo was comfortable with us. Thank you for sharing your feedback.

Avaliado com 5 de um total de 5 estrelas

Brilliant care for my cat

Brilliant care for my cat. Very clean and professional

6 de abril de 2026
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Resposta da Vets Now

Hi Samantha. Thank you for your feedback and for taking the time to write a review

Avaliado com 5 de um total de 5 estrelas

Very experienced staff

Very experienced staff, frie day going above and beyond. Nothing too much trouble.

6 de abril de 2026
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Resposta da Vets Now

Many thanks for your feedback and for taking the time leave the team a review

Avaliado com 5 de um total de 5 estrelas

It was late at night and a holiday…

It was late at night and a holiday weekend, they saved my springer from further complications and pain, very kind and very professional

3 de abril de 2026
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Resposta da Vets Now

Hi Gina. We're so glad the team were there for you when you needed them most. Thank you for taking the time to leave a review for the team.

Avaliado com 5 de um total de 5 estrelas

Swift efficient and kind

The service was swift and efficient and kind to sabre in his final hours. His suffering was curtailed very quickly which brought comfort to us and to sabre.

6 de abril de 2026
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Resposta da Vets Now

I am very sorry to hear of your sad loss. I am glad the team were there for you when you needed them most

Avaliado com 5 de um total de 5 estrelas

Staff friendly seen quickly.Vets…

Staff friendly seen quickly.Vets explained everything they were doing and kept us aware of cost. Phoned us to keep us updated on how pet was doing and when we could collect him.

6 de abril de 2026
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Resposta da Vets Now

Hi Jill. We're happy to hear that our vets explained everything clearly on your visit to Vets Now. We appreciate your positive feedback.

Avaliado com 5 de um total de 5 estrelas

They were brilliant with me cat when I…

They were brilliant with me cat when I had to bring him in due to breathing problems. They did all the tests they could. And I even had to ring up for advice through the day and they were so helpful and supportive

5 de abril de 2026
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Resposta da Vets Now

Hi Mrs Wright, thank you for taking the time to leave a review for the team at Bradford after your visit to Vets Now

Avaliado com 5 de um total de 5 estrelas

Quick friendly help for my dog Peggy

Quick friendly help for my dog Peggy. From arriving to leaving after treatment couldn’t have been bettered.

6 de abril de 2026
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Resposta da Vets Now

Hi Susan, I hope Peggy is feeling a little better. Thank you for leaving a review for the team at Nottingham

Avaliado com 5 de um total de 5 estrelas

Honest

Honest, transparent and trustworthy. Amazing service over the bank holiday weekend. Greatly appreciated.

6 de abril de 2026
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Resposta da Vets Now

Hi Chloe. We greatly appreciate your feedback for the team at Kendal

Avaliado com 1 de um total de 5 estrelas

It really is a scam to take advantage…

It really is a scam to take advantage of you at your most vulnerable. £400 for a 10 minute consultation and the vet to give me 5mls of meds that my pet doesn’t even need.

5 de abril de 2026
Avaliação não solicitada
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Resposta da Vets Now

Hi Christopher. If you’d like to discuss your visit further, our team is here to listen. You can get in touch via email at enquiriesteam@vets-now.com with your concerns and indicating which clinic you attended, your pet’s name and the first line of your home address & postcode to help the team locate your file.

Avaliado com 5 de um total de 5 estrelas

Friendly and very helpful staff

Friendly and helpful staff with excellent treatment options

5 de abril de 2026
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Resposta da Vets Now

Hello there. We appreciate you taking the time to leave us a review. We are happy you found our staff friendly and helpful.

Avaliado com 5 de um total de 5 estrelas

Excellent care and good advice for our…

Excellent care and good advice for our cat Poppie. Only down side is your pricing £300+ for an emergency consultation. Rather excessive even for a bank holiday.

5 de abril de 2026
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Resposta da Vets Now

Thank you for your feedback Mrs Tate. We understand unexpected emergency care can be worrying. Our pricing reflects the dedicated, out-of-hours service we provide. A full breakdown is here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Avaliado com 3 de um total de 5 estrelas

Don't take ur pet to a vets on bank holidays

The cost, plain and simple and I am non the wiser what's up with my dog staff were excellent but looking at other reviews am not the 1st to question bank holiday costs

5 de abril de 2026
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Resposta da Vets Now

Thank you for your feedback Garry. We understand unexpected emergency care can be worrying. Our pricing reflects the dedicated, out-of-hours service we provide. A full breakdown is here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Avaliado com 3 de um total de 5 estrelas

Quick but extortionate

While they were quick to see us, the cost was excessive: £302.50 for a consultation and £94.54 for just 15ml of Metacam. Out-of-hours care shouldn’t mean such extreme mark-ups, particularly on medication.
There were also basic shortcomings. Our cat’s temperature wasn’t taken, which was surprising, and there’s no separate waiting area for cats, adding unnecessary stress. On top of that, we were left waiting just to pay the bill, which only made the experience worse.

Overall, the care was efficient, but the pricing felt disproportionate and the experience unnecessarily stressful. No doubt Vets Now will respond with their usual line about “the higher cost of running an out-of-hours service” and their pricing policy but that completely misses the point.

3 de abril de 2026
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Resposta da Vets Now

Hi Watkat, we really appreciate you taking the time to leave a review. We understand the costs associated with unexpected emergency care can be worrying. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address, postcode and highlighting your concerns.

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